Refund & Cancellation Policy

1. Order Cancellation

If you wish to cancel an order, contact Sri Mahalakshmi Jewellers as soon as possible and provide your order details or purchase invoice.

Cancellation requests are subject to the status of the order, whether processing or customisation has started, and the terms agreed upon when the order was placed.

For customised, personalised or made-to-order jewellery, please confirm cancellation eligibility and any applicable charges before approving the design or production.

2. Returns and Exchanges

Returns and exchanges are subject to the terms communicated for the specific item at the time of purchase. Jewellery may have different conditions depending on its type, design, condition, customisation and applicable certification.

Before purchasing, please ask our team to confirm whether the item is eligible for a return or exchange, the applicable time limit, and any deductions or charges.

Any return or exchange must comply with applicable law and the confirmed terms of the transaction. Nothing in this policy removes consumer rights that cannot lawfully be excluded.

3. Damaged, Defective or Incorrect Items

If you receive an item that appears damaged, defective or different from what was agreed, contact us promptly with your purchase invoice and a description of the issue.

Where appropriate, we may ask for photographs, product details or an inspection of the item to assess the concern.

Any resolution, including repair, replacement, exchange or refund, will depend on the circumstances, the applicable purchase terms and the rights available under applicable law.

4. Refund Eligibility

A refund may be considered where it is provided for under the confirmed purchase terms or required by applicable law. Eligibility depends on the nature of the product, the reason for the request and the circumstances of the transaction.

Please obtain confirmation from our team before sending or handing over an item for a return or refund request.

5. Refund Processing

Once a refund has been approved, our team will explain the applicable process and expected timeline.

Where feasible, refunds will be processed using the original payment method or another method agreed upon with the customer, subject to payment-provider requirements and applicable law.

The time taken for the funds to appear in an account may depend on the bank or payment provider.

6. Customised and Made-to-Order Jewellery

Designs created or modified to a customer's specifications may be subject to special cancellation, return or exchange terms. Confirm these conditions in writing before approving the design or production.

This section does not override any rights or remedies that apply under mandatory consumer-protection law.

7. Information Required for a Request

Please keep the following information available when contacting us:

• Purchase invoice or order reference.
• Name and contact details associated with the purchase.
• Description of the cancellation, return or refund request.
• Photographs or other supporting details, if relevant.

8. How to Contact Us

Contact Sri Mahalakshmi Jewellers to discuss a cancellation, return, exchange or refund request. Our team will explain the applicable process for your purchase.

9. Policy Updates

Sri Mahalakshmi Jewellers may update this policy when necessary. The current version will be displayed on this page. The terms applicable to an existing purchase will also be subject to the agreement for that transaction and applicable law.